Applies to

Studio

Origin

Audirvāna Remote

Operating System

macOS

Windows

Linux

In this article:

• Check the connection to your device
  • Step 1: Check if your device is up to date
  • Step 2: Refresh the list of UPNP devices available for Audirvāna
  • Step 3: Make sure your computer and device are on the same network
  • Step 4: Check your network interface to see If Wi-Fi and Ethernet are available.
  • Step 5: Get logs from Audirvāna 
• Possible issues encountered
  • Device not detected
  • DSD playback doesn't work
  • Time out to play to the device
  • Playback doesn't start
  • Interruptions during playback
  • Silence or noise between tracks (no gapless)

Check the connection to your device

In case your issue is not solved after applying the above steps, make sure you check the below procedure before contacting us:

Step 1: Check if your device is up to date

I want you to know that many device updates help tackle connectivity issues; please always use your device's latest firmware version.

Step 2: Refresh the list of UPNP devices available for Audirvāna

Please click on the spinning arrows in the output menu to make sure Audirvāna can see your device:

Step 3: Make sure your computer and device are on the same network

2.4 Ghz and 5 Ghz networks can cause some trouble on some routers, so you should try to deactivate one or another to see if you are still having an issue selecting your device. More about it on our community forum.

Step 4: Check your network interface to see If Wi-Fi and Ethernet are available.

If you have multiple network interfaces (e.g., Wi-Fi and Ethernet), please switch between one to the other to ensure your device can be reached.

Step 5: Get logs from Audirvāna 

The logs of Audirvāna are the best way to understand what is going on when any of the above troubleshooting steps you made in this article work.

To activate logs:

Once you click 'Stop Log Session', click 'Open Log folder' and send us the audirvana_studio.log or audirvana_origin.log file as an attachment to your ticket, which you can open using the link below.

Note: if the above steps didn't worked, please create a ticket and send us your log file.

Possible issues encountered

Device not detected

Audirvāna detects any device available as an audio output. Ensure your device is powered on when you want to select it or when Audirvāna is opened.

When a UPNP device is used with Audirvāna, the software encapsulates your tracks in a WAV file. If your device doesn't state that it supports WAV, the software won't display the device as an audio output in Audirvāna.

DSD playback doesn't work

When playing to a UPNP device capable of supporting DSD with Audirvāna, the device must state it supports DFF. This information is available once your device is selected as an audio output in Audirvāna and going on the debug info. You can get it in Audirvana Settings>My account.

• If you see this line: http-get:*:audio/dff:* under the section UPnP / DLNA supported protocols, your device supports DFF over UPNP.
  

Time out to play to the device

Audirvāna tries multiple times to send audio to the device you selected; this means the software cannot reach it, or something is blocking the data sent to it.

You then need to check your firewall to see if Audirvāna is correctly set:

• For macOS:

Check the firewall settings: In System Preferences > Security and Privacy > Firewall > Firewall Options > Automatically allow signed software to receive incoming connections. Check that this setting is selected and “Block all incoming connections” is not selected. 

You can learn more about it from the Apple guide.

• For Windows: 

  
  

  1. Check the firewall settings: In Settings > Update and Security > Windows Security > Firewall and Network Protection > Allow an application through the firewall and ensure that Audirvana can access the network.
     
     
  2. Check that Firewall and network protection notifications are enabled. You can find more about it in the Microsoft guide.
     
     
  3. If the issue persists, please close Audirvāna and remove all the Audirvāna mentioned in your firewall settings. Once you have done this, reopen Audirvāna. You should get a window asking if you want to allow Audirvāna through your firewall. Make sure Private is selected and click OK.
     
     
  4. If you are using a VPN, please make sure it is up to date and try to deactivate it.

Playback doesn't start

If you get an error message stating "Unable to Start playback" or a PCM error, your device states it supports RAW PCM stream but doesn't. 

To avoid this issue:

• Go into your audio output settings and click on the steering wheel next to your device name:
  
• Enable this option:
• Try again to play your track
  

Interruptions during playback

In case your playback is not stable and you get interruptions during playback or tracks that do not go to the next track, there are settings to enable in Audirvāna settings:

• Go into your audio output settings and click on the steering wheel next to your device name:
  
• Enable this option:
• Try again to play your track
  

Note: if you still ahve issue after doing this, please reastert your router or try usngin  ethernet connection if you use WiFi wiht your device.

Silence or noise between tracks (no gapless)

You may hear a brief silence or noise when transitioning to your album's next track or playlist. This means your device has a gapless issue with WAV or DFF playback, whether it states it supports it (or not).

To avoid this issue:

• Go into your audio output settings and click on the steering wheel next to your device name:
  
• Enable this option:
• Try again to play your track

Note: if the above steps didn't worked, please create a ticket and send us your log file.